We are committed to providing every customer with high-quality products and a satisfying shopping experience. To ensure transparent and fair service standards, we have formulated this unified Return & Refund Policy, which applies to all shapewear, yoga apparel, and activewear orders purchased on our website. Our policy complies with international e-commerce regulations and consumer protection laws in European and American regions.

1. General Return Eligibility

We accept returns and exchanges within 30 calendar days from the date you receive your package. To be eligible for a return or exchange, all items must be unworn, unwashed, undamaged, and in original condition with all original tags, labels, and packaging intact. As our products are intimate and sports apparel, we strictly enforce hygiene standards to protect the health and safety of all customers.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

- All worn, washed, altered, or damaged products;

- Items without original tags, packaging, or accessories;

- Products damaged due to improper personal use, maintenance, or cleaning;

- Clearance items, promotional bundle products, and free gift items.

We reserve the right to refuse returns that do not meet our return condition standards.

3. Defective & Damaged Products

If you receive defective, faulty, incorrectly shipped, or physically damaged products, please contact our customer support team within 7 days of delivery. Please provide clear photos or videos of the product defect, damage, or shipping error. After verification, we will offer free replacement, full refund, or partial refund solutions according to the actual situation, with no additional cost to you.

4. Customer-Initiated Returns & Shipping Fees

If you return products due to personal reasons such as inappropriate size, style mismatch, or personal preference dissatisfaction: Customers shall be responsible for the return shipping fees. Original shipping fees are non-refundable. We recommend using trackable shipping services for return delivery to avoid lost packages.

5. Refund Processing Rules

Once we receive and inspect your returned items and confirm that the products meet return standards, we will process your refund within 5–10 business days. The refund will be returned to your original payment account. Please note that the arrival time of the refund depends on the processing cycle of your payment platform and bank institution, which is beyond our control.

6. Exchange Service

We support size exchange and style exchange for eligible products within the valid return period. If you need to exchange your items, please contact our customer service first to confirm inventory availability. We will arrange the exchange shipment after we receive and verify your returned goods.

7. Order Cancellation

You can cancel your order for free before the package is shipped out. Once the order has been processed and shipped, order cancellation is not available, and you can only apply for return after receiving the package.

8. Policy Updates & Interpretation

We reserve the right to update and adjust this Return & Refund Policy at any time. The updated policy will take effect immediately upon posting on the official website. Continued use of our website and services constitutes recognition of the latest policy terms.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please feel free to contact our official customer support team via store email. We will reply and resolve your issue within 24 hours on working days.